Flow & Co. Pilates | Terms & Conditions

Pregnant clients

If you are 13 weeks or under pregnant and have a GP clearance, you are welcome to attend our standard classes, however please ensure you notify the Instructor, so they are aware and can modify if needed.  If you are over 16 weeks and over and would still like to attend, you must advise Flow & Co. Pilates and only attend the pre-natal classes.

At Flow and Co. Pilates we want everyone to get the most out of each and every session, so we please ask the following when attending your sessions:

• On entry and exit of your class, please ensure your hands are sanitised. Hand sanitizer will be provided by Flow & Co. Pilates.
• Please arrive 5 minutes prior to your scheduled class start time for a prompt start and to avoid interruptions once a class has begun. Late entries will not be accepted once a class has started.
• Please ensure mobile phones are switched off or on silent. 
• ‘Grip Socks’ are highly recommended in all our Reformer classes. Grip Socks are available to purchase in store at $15.
• If you have any pre – existing injuries please advise our trainers prior to your session, so we can accommodate accordingly.
• After the session make sure to wipe down any equipment you have used, Flow & Co. will provide you with wipes or cloths. 
• You must be over the age of 16 to attend a class. 
• Children are no permitted in the Studio, the only time they are permitted is during mums and bubs classes but in a pram only. 

Cancellations & no show

• Cancellations of classes must be made 24 hours prior to the class start time. If not the Full Class rate will be charged, no exceptions.  This allows for other members on the waitlist to attend the class.
• All cancellations must be submitted ONLY via the MINDBODY app.  Cancellations will not be accepted via social media, phone or email.
• Flow & Co. Pilates reserves the right to cancel a class should there be less than 3 people attending.
• If a class has been cancelled, you will receive a notification approximately 2-3 hours prior to the scheduled start time. Flow and Co. Pilates will offer to either refund the class or re-schedule another time-slot of your selection. 
• Flow & Co. Pilates reserve the right to change the instructor of a class without prior notice, in the event that the original instructor is unable to attend the class

Class Packs

• Your class pack will commence from the booking of your first class date.
• All class packs are non-refundable and non-transferable between clients.
• The introductory Offer’ is a 4 for $45 class pack. This is a one-time use only.
• All class bookings must be made via the MINDBODY app.
• Bookings can be made up to 60 days in advance.